For the first time, Vexve Armatury Group has completed a simultaneous customer satisfaction survey for all its segments. According to the results, its biggest strengths are the quality of the products, expertise and reliability as a partner.
The survey was sent to Vexve Armatury Group customers via email in March 2023 and an independent partner delivered the results. The answers clearly show Vexve Armatury Group strengths and help it to further develop bond with the customers. Let’s have a look at the key findings and how they reflect the values and goals Vexve Armatury Group constantly keep in mind.
NPS score tells about high customer satisfactionì
Net Promoter Score (reported from range -100 to 100) tells how likely the customers would recommend Vexve Armatury Group services to others. It’s defined that NPS score above 0 is good, above 30 is great and above 70 is excellent. Vexve Armatury Group group-level NPS score is an impressive 61, showing they are a great partner to do business with. A whopping respondent majority of 66 % said they would recommend Vexve Armatury Group to a friend or colleague without any hesitation.
Since the results are this good, what exactly are customers most pleased with? As a group, Vexve Armatury Group aim to be known for superior product quality, fast delivery times combined with first-class customer service. Let’s check out how they have succeeded in these aspects according to the survey results.
Excellent feedback in all fields
The general tone of the open customer feedback was strongly positive. Vexve Armatury Group customers applauded them in three specific areas: product quality, expertise and reliability as a partner. Trained, competent personnel is a key element when bringing forward the company values and vision of being the leading European valve manufacturer in the transition to a low-carbon future. Vexve Armatury Group clearly produces tailored, top-notch quality products, making their valves win in the market.
Vexve Armatury Group expertise is the most successful aspect mentioned in the survey. They are generally seen as a service-minded, available group that handles the customers skilfully and communicates well. This supports their goal to have both industry-leading operations and a team thriving to serve efficiently and with the best delivery times.
Vexve Armatury Group’s CEO Jussi Vanhanen is happy to see how well we did in the survey. ”It is very encouraging to see that our customers are generally very pleased with our performance. An NPS score of 61 is getting close to world-class, and we are considered a reliable expert in our field. We are proud to be applauded by our customers since their needs are the most important aspect when still improving our already competent, high-quality products and services. Let’s keep up the great work while building a greener future together!”