John Crane has launched Performance Plus, a modular service framework designed to help industrial operators reduce unplanned downtime, increase equipment reliability and advance sustainability objectives.
The company says the new offering represents a major shift in how it supports customers under growing operational and environmental pressures.
Unplanned downtime costs manufacturers an estimated US$50 billion annually, with equipment failure responsible for more than 40% of those losses, according to Deloitte. Against this backdrop, John Crane positions Performance Plus as a decisive step towards smarter, safer and more efficient plant performance.
“We are evolving from a supplier of components to a strategic partner in performance. The focus is on measurable outcomes, increased uptime, safer operations and a lower emissions and total cost profile across the asset lifecycle,” said Philippe Lambert, Vice President, Commercial & Service, John Crane.
Performance Plus draws on the company’s global network of engineers, spanning more than 200 facilities in 50 countries, to deliver localised, tailored support. The framework combines data-driven monitoring, engineering consultancy and hands-on training, enabling operators to strengthen resilience and reduce maintenance uncertainty. A key element is the company’s Seal Reliability Management contracts, long-term agreements that focus on continuous reliability improvements and predictable maintenance through proactive seal monitoring.
The new service model builds on John Crane’s use of advanced diagnostics such as John Crane Sense Turbo, which has already logged more than one million hours of active remote monitoring in the field. These digital insights allow technical specialists to provide data-backed guidance that simplifies maintenance planning and supports faster decision-making.
“Industry servicing shouldn’t exist in silos,” added Lambert. “John Crane Performance Plus delivers an integrated, customer-centric approach that brings together smart technology, data insights and human expertise to keep operations running smoothly, reliably, safely and sustainably. That’s what service excellence looks like in the modern era”.