To build on this momentum and reinforce trust with its key distributors, Crane Company hosted a landmark Distributor Training Event—its first at the new Saunders valves manufacturing facility in Cwmbran. More than a training session, it was a celebration of progress and a powerful demonstration of the enduring Saunders legacy.
Event highlights
• Launch of Saunders updated 24-page brochure, showcasing its latest capabilities and serving as a key reference for partners
• Guided site tour, offering fresh insights into operations and innovations
• Hands-on valve assembly experience, connecting participants directly with Saunders products and processes
• Voice of the Customer (VOC) engagement, enabling us to listen, learn, and adapt to evolving customer needs.
• During the session, the Operations team shared the positive on-time delivery (OTD) and past-due trends from 2023, which were well received by Saunders customers. They acknowledged the improvements and expressed appreciation for the transparency.
“This event not only strengthened distributor confidence—it energized our team and reaffirmed our purpose. It marked a pivotal moment in our journey where operational excellence meets customer-centricity, and every milestone lays the foundation for future growth,” emphasizes a company statement.